Accessing services at Haven Court

You will need to have a Social Care Assessment to identify your care and support needs. People referred for any of the bed based services in Haven Court must:

  • Be over the age of 18
  • Be a South Tyneside resident
  • Have needs identified from the Social Care Assessment


Upon arrival our team will meet and greet residents and their relatives/loved ones. Residents will then be shown to their room and given a tour of the facilities. Residents or their family members will be provided with a life story booklet (long stay residents only), to gather a history of their life. This assists our team in developing a personalised plan of care.


Re-enablement or rehabilitation is a way of helping people regain their independence by giving them the chance to relearn some of the skills for daily living that may have been lost as a result of illness, accident or disability. This can be used following a hospital admission or straight from home.

In re-enablement we aim to support people to achieve the highest possible quality of life. It often requires a team of people including nurses and carers, physiotherapists, occupational therapists and speech therapists working together with the individual and their family.

Discharge to Assess

Discharge to Assess services support people discharged from hospital into a non-acute setting to ‘reable’ and regain independence skills before return to their own home or entering into long-term care settings.

Long stay unit – residential

Residential Care is for those who may need some help with daily activities such as eating, washing, dressing and getting around, or for those who need a more supportive environment if they're frailer. Residential care is suitable for those living with or without dementia.

Long stay unit – nursing

Nursing care offers a higher level of 24 hour care and support. Residents may have a certain physical condition or difficulties. This could include those with long-term conditions. Our nursing care is provided by dedicated, qualified nurses and the supporting care team.

The Cedar Unit - End of life and palliative care

cedarunit_025_May 03, 2022_13-55-46.jpgThe Cedar Unit is a new, dedicated end of life and palliative care unit based within Haven Court. Our aim is to provide care, comfort and compassion at the end of life.

The Cedar Unit is a calm and dignified place for people who have a palliative, life limiting illness and are in the last days / weeks of their life. Our nurse led team provides high quality, holistic care, to those who prefer not to be at home or in hospital.

Our nurse-led team is supported by consultants in palliative care and GPs.